Let Us Help
FAQs
Shipping & Returns
When will I receive my order?
Is my order impacted by the new trade tariffs?
Do you ship to Canada?
How do I track my order?
What is your return policy?
How do I start a return?
Order Inquiries
Can I change or cancel my order?
Can I pre-order an item?
Can I get notified for restocks?
Can I buy JENNY BIRD in-store?
Can I ship my order as a gift?
Payment Methods
What payment methods do you accept?
Are there international transaction fees?
How do I use discount or promo codes?
How do I use my gift card?
How do I use my JB Credit?
How do I view my gift card or JB Credit balance?
How do I use Afterpay?
Gift Cards
How do I send a gift card as a gift?
What time will the gift recipient receive their card?
How will I know that the gift recipient received their card?
Are gift cards final sale?
Packaging & Materials
What materials are used?
Where are the pieces made?
What kind of packaging do you have?
Product Care
How do I take care of my jewelry?
How do I take care of my FINE pieces?
How do I take care of my Puffy Pouch?
How do I take care of my fabric cord necklace?
How do I take care of my Pearls & Shells?
How do I take care of my sunglasses?
How do I take care of my Travel Case?
Online Safety
How to spot fraudulent behaviour?